Author | Judith López
Version | 1.0
Updated | 4th Nov 2020
Categories | [support]
Article # | 00003
Logging is valuable for the support team to identify issues.
To enable the logs of the different extensions, go to the Extension Manager.
To enable loggin in any extension, you must go to the Actions column and click over the grey tick:
NOTE: If the tick is green, the logs are already enabled.
To download logs, click on the highlighted button:
It will generate a zip file and it will be automatically downloaded onto the “Downloads” folder:
This file contains all the logs generated:
NOTE: To log any issues or any unusual behavior of any extension, the logs must be enabled before reproducing any issue in order to appear on the logs.